When you’re a leader in the hospitality industry, you depend on the expertise of your employees. Holiday Inn Worldwide requires a high level of training for its front desk employees who shape a guest’s all-important first impression. Unfortunately, the one-on-one Front Desk System training process was taking several weeks, and the costs were skyrocketing.

Holiday Inn Worldwide turned to a fully interactive multimedia training program for its Front Desk System — a program that is every bit as effective as it is engaging.

With the Holiday Inn OnLine training program, learning is consistent and efficient. Initial testing demonstrated that the training is highly effective for new employees. The interactive multimedia training system is now saving several days, and weeks, of training at each hotel, and dramatically reducing costs.

With Holiday Inn OnLine, employees learn by doing. Creating a realistic simulation of Holiday Inn Worldwide’s actual Front Desk System, the participant is escorted through the training by an engaging host and Holly, a fun robot character.

Holly, an intelligent agent avatar, uses a synthesized computer voice generated from standard text, so updates can be made with just a few keystrokes. Because the content was developed separately from the program code and interface, updates to the training system require little or no reprogramming.

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