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 When the world came to Atlanta for the 1996 Centennial Olympic Games, Delta Air Lines wanted to present a "welcome" people would remember. They wanted to tell their story by making access to Delta easy with an innovative technology solution.
Not since Sherman marched through Georgia has an event changed Atlanta as did the Centennial Olympic Games in 1996. Attracting 2.6 million spectators, it was touted as "the largest and most important peace time event in history."
 Simply by touching the screen, visitors talked directly to a Delta Representative, learned about Delta's rich history, or found detailed flight information.
Delta's reservation agents, speaking French, German, Spanish and English, provided fare and flight information for those that accessed the kiosks video conferencing capabilities.
"For the first time in airline history, reservation agents will not be anonymous voices on the telephone," said Julia Varnedoe, National Accounts Manager, Delta Olympic Programs.
After defining the project, we developed a prototype in four weeks, delivered a Beta version in week 9, and completed the project by week 14.  The kiosks were operational from July 7th through the end of the Olympics, August 4th. Within the Global Olympic Village, we had five kiosks in the Communication Center and one kiosk in the Athletes area for their use and their families use.
Future opportunities for kiosk placement include city ticket office locations, Crown Rooms, hotel lobbies, malls, and special marketing events.
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The kiosks were developed for Delta Air Lines Flight of Dreams at the 1996 Centennial Olympic Games in Atlanta, Georgia is an example of our innovative approach to a project.